Unconscious Bias and Inclusive Client Service

• Format: Live Webinar
• Program date: Session November 25, 2026 1:00 PM EST

• The Hon. Justice Rick Libman, Ph.D. (Osgoode) of the Ontario Court of Justice

Description

Inclusive client service requires practitioners to be up to speed on systemic barriers in the legal profession. This course will explore strategies for unravelling and mitigating the impact of implicit bias on client outcomes. Lawyers and paralegals must work together to serve their diverse communities better.

• Learning Objectives:
  
  • Recognize and interrupt implicit bias during the initial client intake process.
  • Implement inclusive communication strategies to better serve a diverse clientele.
  • Strategize firm-wide policies that prioritize equality and professional inclusion.

Registration Details & Format

Admission Requirement: Registrants must be licensed legal practitioners in good standing (Canada or International).

Learning Formats:

• Online: 24/7 On-Demand Video 

• Online: Live Interactive Sessions 

Registration Instructions

Upon successful payment, an automated email will be sent within 5 minutes. Registrants must check their email account, including the spam/junk folder, for further access instructions.

Professional Declaration & Terms

• Privacy & Data Policy: Registrants agree that they will not use real, sensitive, or identifiable client data during any AI tool demonstrations or practical labs if applicable. 

• Attendance Verification: Registrants understand that for "Audit-Proof" certification, attendance (live) or watch-time (on-demand) will be tracked, and if applicable Registrants may participate in a brief knowledge assessment at the end of each module.

• Refund Policy: Registrants acknowledge that module fees are non-refundable once digital course materials or videos have been accessed.

• Privacy Policy
• Support Policy

• How to pay Tuition Fees and Dues