ONTARIO LAWYERS • ONTARIO PARALEGALS • RCICs • RISIAs
Support and technical help
Most access problems are solved in a minute or two by the answers below. If yours is not, we are one email away.
What we help with
Access to your courses, video passwords, registration and invoices, materials and agendas, and anything to do with your CPD House member page.
What we cannot help with
Your own hardware, third-party software or personal computer settings. We also cannot advise on what your regulator will accept; that is between you and your regulator.
How quickly we reply
Support tickets are answered within 12 to 24 business hours. Check your spam folder before sending a second request, as duplicates slow the queue for everyone.
Before you raise a ticket
Please look through the questions below first. Most access issues, and nearly all video problems, are resolved by one of these answers within a couple of minutes. If none of them fits, submit a support ticket and our team will review it.
Accessing your courses
How do I access my video CPD?
Your confirmation email contains a step by step guide. Click the secure page link in that email, then enter the secure password, which is provided in capital letters. That password is separate from your profile login password.
My video password is not working
Passwords are case sensitive and usually in capital letters. Check that you are using the secure password from your confirmation email rather than your profile login. If you are locked out after several attempts, submit a support ticket.
The page says the video is not available yet
You have most likely registered for a session scheduled for a future date. Recordings are usually available within 24 business hours of the live presentation. Check your programme for the scheduled date.
Can I download the videos?
No. All videos are streamed from our secure platform. We do not offer downloads or physical media, in order to protect the content. Streaming works worldwide on any device with a browser.
How long do I keep access?
Access to a bundle runs to the end of its term. Download any agendas and certificates you want for your records before that date, as access ends when the term does.
Technical problems
The video will not play, or keeps buffering
Playback problems are almost always local. Work through these in order: use a stable wired connection or strong Wi-Fi, make sure your browser is up to date with Chrome or Firefox recommended, clear your browser cache and refresh the page, and check your firewall settings if you are on a restricted office network.
I cannot get past the invoices screen in my account
Use a desktop or laptop rather than a phone for account management. Log in with the email address associated with your registration, then go to your profile and select Invoices and Payments.
Registration and payment
How can I pay?
Visa and Mastercard through our secure online portal, or Interac e-Transfer. Detailed payment instructions are available on our How to Pay page.
I paid but have not received my invoice or access instructions
Invoices and instructions are sent automatically to the email address on your record. Check your spam or junk folder first. It is the registrant's responsibility to keep that email address correct and to save these records.
Can I get a T2202 tax receipt?
No. T2202 forms are issued only for vocational programmes, and CPD events are non-vocational. You may be able to use your invoice as proof of payment when claiming educational expenses. Speak to your tax professional or the CRA about your own circumstances.
Your account and records
How do I retrieve records from before June 2019?
Our current system holds records from June 2019 onwards. For earlier registrations, refer to the confirmation emails sent at the time of purchase, or your credit card statements as proof of payment.
What should I keep for my own records?
Keep the agenda for each course you attend, your invoice, and any completion certificate you generate. Download them before your bundle access ends. If your regulator audits your declaration, these are what you would be asked to produce.
Not a support question?
Cancellations, refunds and in-house credit are covered on our refund and registration policy page. Questions about your annual requirement, reporting deadlines or what your regulator will accept are covered on our compliance and reporting page.
Copyright © 2012-2026 Canadian Career Education College O/A CPD House 