How to Update or Change a Mock Exam Tier or Level within the LMS system

How to Upgrade Your Exam Access: A Simple Step-by-Step Guide

If you are currently on the 15-day Free Trial and want to upgrade to a 90-day Paid Full Mock Exam tier, you can change your level directly through our registration system.

Follow these simple steps to unlock your full-length exams and your complimentary Test Day Data Booklet.

‍💻 Self-Service Upgrade Instructions

1. Log In to Your Account Navigate to the official CPD House website and log into your current profile using your existing free trial username and password.

2. Locate the Upgrade Link Once successfully logged into your dashboard, view your free access profile and click on the specific link labeled "How to Upgrade Your Exam Access."

3. Select Your Paid Tier From the upgrade page, choose your desired full mock exam category (e.g., RCIC EPE, RISIA, or RCIC-IRB) by clicking the corresponding event link.

4. Confirm Details and Complete Payment Carefully review your personal information on the screen to ensure it is accurate and matches your official documents. Once confirmed, proceed to the secure checkout to process your invoice payment.

5. Await Admin Verification Once your payment is successfully processed, our exam administration team will conduct a manual verification of your details to ensure compliance. Upon approval, your account will be officially upgraded, and you will receive an email with instructions on how to access your full paid exam tier.

Important Notice: Please allow 24 to 48 business hours for the administrative verification and upgrade process to be completed. Plan your study schedule accordingly so your access is ready when you need it.

How to Contact Support

If you get stuck at any point, please do not create a second, duplicate profile. Instead, reach out to our administration team for a quick manual override:

1. Email Us: Send a quick email to our support email address.

2. What to Include: Please use the subject line "Exam Level Change Help" and include your Full Legal Name, email address, and the specific paid exam track you are trying to buy.

Our administrative staff will manually adjust your profile back end, generate the correct invoice for you, and email it directly to your inbox within 1 business day.