EPE Prep. Exam Support & Frequently Asked Questions (FAQ)

Welcome to the Can-College O/A CPD House Support Center. Our simulation environment is built to exactly mirror the rigorous, high-stakes nature of the CICC Entry-to-Practice (EPE) and RISIA exams. To help you navigate our platform and policies, we have compiled answers to the most common questions from our candidates.

How to Update or Change a Mock Exam Tier or Level within the LMS system

Registration & Eligibility

Who is eligible to register for the CPD House mock exams?

Access to our simulation engine is strictly gated. To be eligible, you must be at least 18 years old, have graduated from a CICC-approved program (e.g., Queen’s University or Université de Montréal) within the last three (3) years, and be actively registered for an upcoming CICC licensing exam.

What documents must I upload during registration?

To complete the manual verification process, you must upload:

1. A valid Government-Issued ID (Passport, Driver’s License, or Provincial ID).

2. Proof of Graduation (Official Transcript, Diploma, or Letter of Completion) dated within the last 3 years.

3. CICC Exam Registration Proof (Screenshot or PDF confirmation from the CICC).

How long does the verification process take?

Our administration team manually audits all document submissions. This compliance audit typically takes 1 to 2 business days. Once approved, you will receive either your Free Trial access instructions or an invoice for your selected Paid Tier.

Platform Access & Timelines

How long do I have access to my mock exams?

• Free Trial Tier: Access is valid for 15 days from the date your verification is approved.

• Paid Tiers (RISIA, RCIC, IRB): Access is valid for 90 days from the date your payment is processed. Your access will automatically expire precisely on the CICC exam date you provided during registration.

Can I get an extension if I fail my CICC exam attempt?

No. To ensure our materials strictly comply with the CICC’s 90-day legislative cut-off rule, we enforce a strict No-Extension Policy for failed exam attempts. Once your 90-day access window expires, it cannot be extended, paused, or reactivated. You will need to repurchase access to ensure your simulations reflect the updated legal cut-offs for the next testing cohort.

Taking the Mock Exams

How many times can I attempt the mock exam?

• Free Trial: You are permitted 3 attempts for the 25-question test drive.

• Paid Tiers: You are permitted a maximum of 4 full exam attempts. This mirrors the CICC’s absolute limit of four lifetime EPE attempts.

Will I get new questions on each of my 4 attempts?

No, the core question bank for your specific exam tier remains static. We do this intentionally so you can measure your direct improvement and track your mastery of the rationales. However, to prevent positional memorization, the order of the questions is entirely randomized every time you start an attempt.

Does the timer pause if I need to take a break or use the washroom?

No. Just like the actual CICC virtual exam, there are no scheduled breaks. If you need to step away from your computer, the simulation timer will continue running.

Where can I find the Test Day Data Booklet?

If you are enrolled in any of our Paid Tiers, a complimentary digital copy of the Test Day Data Booklet is automatically unlocked in your LMS dashboard upon payment.

Technical Rules & Account Security

Can I share my CPD House account with my study group?

Absolutely not. We enforce a zero-tolerance policy for account sharing. Our LMS actively monitors IP addresses, geographic locations, and device footprints. If we detect simultaneous logins or unauthorized access, your account will be immediately and permanently terminated without a refund.

Are there hardware restrictions for taking the simulation?

Yes, to replicate test-day conditions, you may only use ONE monitor. If you are using a laptop or computer, you must disconnect any external monitors.

What items are permitted on my desk during a simulation?

Our environment is strictly closed-book.

• Prohibited Items: Mobile phones, smartwatches, calculators, physical notes, and digital reference tabs.

• Permitted Items: A non-digital wristwatch to track time, and water in a clear, resealable container with all labels removed.

Payments & Refunds

What is your refund policy?

Due to the digital nature of our proprietary simulations and the immediate delivery of analytical feedback, all fees are 100% non-refundable once the simulation environment has been accessed.

How do I pay my invoice?

Once your eligibility documents pass the compliance audit, an invoice will be emailed to you. Access to the simulation engine will be automatically unlocked on your LMS profile the moment your payment is successfully processed.

Need Further Assistance? If you are experiencing a technical issue not covered in this FAQ, please contact our administrative team.

What is the 90-day legislative cut-off rule for exams?

The 90-day legislative cut-off rule is a strict policy implemented by the College of Immigration and Citizenship Consultants (CICC) to ensure fairness and allow for the timely preparation of its licensing exams.

Under this rule, any changes to Canadian immigration and citizenship legislation, regulations, or government policies and procedures made within 90 days prior to a scheduled exam date will not be tested.

For candidates, this means that if a new law or policy comes into force during that 90-day window leading up to test day, they must ignore it for the purposes of the exam. Instead, candidates are required to base their answers on the older, pre-existing rules that were in effect exactly 90 days before their exam date.

This cut-off policy applies across all CICC examinations, including the RCIC Entry-to-Practice Exam (EPE), the RISIA EPE, and the RCIC-IRB Specialization Exam. Because of this rule, candidates are strongly advised to ensure that any study materials or practice exams they use are properly aligned with the specific 90-day cut-off date for their particular testing cohort.

CCEC Detailed Mock Exam Terms of Use & Legal Disclaimer

CCEC Mock Exam Program Access & Usage Restrictions