Important note: We do not reply support related email message without first receiving support form. Our staff does not provide or offer any personal computer or software-related technical assistance or training to members. If you still encounter problems in this situation, please try to explore a solution via the following common questions/issues. If you still face difficulty and cannot find a solution, then submit a support ticket form which is available at the bottom of this page.

Common Q & A   Click here to email support
     

Q- How to register for CPD event on regular fee?

A-Simply click on desired event/course link and follow instructions.

Q: How to retrieve past invoices or update an existing or past profile and retrieve information 

A: First you have to log into your CPD House profile from top right log in section and update/retrieve information from your profile page. For invoices, alternately you may also use your credit card statement as proof of payment.

Q- Have not received a copy of agenda, or have lost a copy of agenda and other documentation?

A- For live sessions, this information is instantly provided via email with event registration confirmation message, notes are also provided via email within 12-24 business hours from the live event date and time. For video sessions member is required to download from the link with event confirmation message. No agenda or material is available for free archived videos section. If you have deleted or lost email, you may request a duplicate copy. Use this link to support policy and options.

Q- Cannot find video or web login link?

A- This information is available within the same email containing event confirmation relayed to the member after completion of registration. Please look for that email and read instructions carefully; if you have lost or deleted it by accident, you may request a duplicate copy. Use this link for policy and options.

Q- How to apply/adjust CPD house in-house credit towards a new purchase?

You can use in-house credit for any other event automatically. To do so and apply/adjust in-house credit, all you have to to is to log in to your profile account first, then select a new event, then during payment part, look for the option to apply the in-house credit.

If you have difficulty, just send an email message with the name of your new event, and we will apply for credit manually at our end.

Q- Not sure if payment via credit card has been processed or not?

A- Log into your CPD House profile and check your audit log for payments and invoices. Id still cannot find it, send your support ticket.

Q- How can I claim my CPD credits from the regulator?

A- Please visit your regulator's website and follow instructions.

Q- No CPD credits received from the regulator?

A- Please contact your regulator and inquire about reasons. Send a copy to CPD house via a support ticket if reasons are related to CPD house-P.D.L.E.S.

Q- Cannot register event online; there is no registration button to click?

A- If there are no seats or video is in the process, a registration link will not be available.

Q- Cannot pay via credit card?

A- We accept visa or master card via online registration process; at this time, there is no other option.

Q- Cannot access my profile/account and print invoices and past records?

A- You have to use the same email address used while creating account or membership profile or Use this link for support policy and options.

Q- Have paid but not received event instructions, or has not received a copy of an invoice?

A- This information is processed and relayed instantly via email on record by the system automatically. If your email is incorrect or our email falls in your spam/junk folder, you may not get it. Please check your email folders to find it, or Use this link for a video tutorial.

Q- Have not received a copy of agenda, or have lost a copy of agenda and other documentation?

A- For live sessions, this information is instantly provided via email with event registration confirmation message, notes are also provided via email within 12-24 business hours from the live event date and time. For video sessions member is required to download from the link with event confirmation message. No agenda or material is available for free archived videos section. If you have deleted or lost email, you may request a duplicate copy. Use this link to support policy and options.

Q- Cannot find video or web login link?

A- This information is available within the same email containing event confirmation relayed to the member after completion of registration. Please look for that email and read instructions carefully; if you have lost or deleted it by accident, you may request a duplicate copy. Use this link for policy and options.

Q- Video link page password is not working?

A- If the event is not expired this could happen due to multiple failed attempts.  Use this link to support policy and options.

Q- Cannot play or view the video?

A- CPD house tests its videos periodically on a daily basis. 99% of the time this issue relates to member's personal computer and is due to member's Internet speed and connectivity medium such as wireless/signal strength/LAN/dial-up modem and computer RAM (memory), processor speed and type, operating system and type of browser. You may have to have the required knowledge to adjust your own settings and comfort level. Please use CPDhouse video support web page/link to resolve the issue before submitting support ticket form S.​

Q: How to access or play Video program online? 

Look for an email sent to you after successful event registration containing step by step instructions to video CPD. ​If you cannot find this email in your inbox, try locating this in your spam folder.

In above instructional email message, you will find two steps under event detail link, one indicating a link to login secured page and the other for a secured password (All capitals letters). You will need to use that link and password to log into secured CPD video page. Remember, event detail link is not the video link, and your P.D.L.E.S. profile login password is not the password for secured video CPD page.

Once you are logged into CPD House-secured CPD video page, you may simply click on the play button available in the middle of the video box, and the system will automatically start playing.

You may use extra features to enlarge video view area or view in HD format if your system supports it.

All CPD House videos are recorded in a special encoding which supports most media player or MP4/FLV Formats. We use secure cloud-based online secured services such as Google Drive server(s) and videos can be viewed or played right from our video web page without downloading any link or video to your computer.

Once registrant receives instructions with video, success depends on his/her computer's hardware and software compatibility and designated media player and Internet speed, as there is no connection between registrant’s computer and our servers at that time. If still there is an issue to play video, it is purely a compatibility issue between your system and or internet speed/connectivity or modem settings of your Internet service provider; you may try again by refreshing browsers or use a different computer or Internet service provider or change your computer’s firewall settings. 

Q- Need to cancel the event or apply for a refund?

A- Please explore our refund and registration policy, and then submit a request via refund form R.

Q- Have not received a reply to my previous support ticket?

A- If we have received your support request as per our support policy, we will reply to support-related inquiries within 12-24 business hours or less. Please check your spam/junk email folders before submitting a new support ticket. Use this link for policy and options.

Q- Not sure if payment was successful or not after registration?

A- If you see a message like successful in green highlight and payment failed in yellow and red, this means, your event registration part was successful, but payment was not due to credit card related issues, such as declined or not entering matching information related to credit card billing. You have to try again with a different card or contact your back.

Q- I would like to know if a recording of the below webinar will be available for participants to watch again?  I paid for this CPD event and would like to watch it again.

A- Each event is sold as separate event based on its format of your choice. Purchase of one event in a given format does not constitute automatic registration or access to another. Such as if you have purchased a live web format event, you will have access to live only, video event will give you access for video event only. If you want to have access to video event later, you have to purchase that.